Director, Retail Store Development
Keith Donovan oversees the design, construction and facility management of Microsoft’s retail store portfolio consisting of 112 locations and 2 flagship stores located in Manhattan and Sydney, Australia. He developed major initiatives that resulted in new stores being delivered 15% below budget, all while maintaining exacting brand standards. Additionally he drove 13% year-over-year reduction in operating expense related to improvements in the facility management program. He is also responsible for managing Microsoft’s retail “Store 0” including oversight of all prototype design modifications, fixture and equipment mockups, and special projects related to Experiences, Planogram and Marketing efforts.